About Empowering Connection
Who We Are
Empowering Connection is a registered NDIS provider based in South Australia, offering personalised disability and mental health support grounded in real-life experience, compassion, and compliance. We exist because we believe there’s a better way to do things – and we live that belief every day.
Our Story
Our journey began with siblings Bailey and Imogen, who grew up supporting their mother through her lived experience of Multiple Sclerosis. Disappointed by the limitations of the systems in place, they envisioned an organisation that was both professional and responsive, compliant yet deeply person-centred. Sitting in a local café with a notepad and a shared vision, they built Empowering Connection to reflect what they wished their family had access to – consistent, compassionate support delivered by people who genuinely care.
Who We Support
We now proudly work with participants of all ages and support needs – from those requiring occasional community access to people needing 24/7 intensive supports. Our team brings together social workers, support coordinators, recovery coaches, allied health professionals, support workers, and administrative staff with a shared commitment: to help people connect, and thrive.
We have experience working with the NDIA’s Complex Support Needs Branch, Justice Planning Team, Exceptional Needs Unit, and child protection stakeholders. Our supports span from everyday in-home assistance to complex crisis navigation, mental health recovery, and community participation. We’re proud to be a trusted partner for participants, families, and the broader sector.
Our values
Connection
We believe in the power of meaningful relationships — with our participants, families, team members, and community. We prioritise trust, empathy, and inclusion in everything we do.
Integrity
We act with honesty, consistency, and transparency. We do what we say we will and are accountable to each other and to the people we support.
Innovation
We constantly seek better ways to support people. We embrace creativity, listen to feedback, and stay curious so we can deliver the best outcomes.
Lived Experience
We value the voices of people with lived experience and integrate those insights into our services, design, and decision-making.
Empowerment
We support every person to build the skills, confidence, and autonomy to lead the life they choose.
Growth
We believe that everyone — participants and team members alike — deserves opportunities to learn, evolve, and thrive.
What is the Connect + Thrive Framework
The Connect + Thrive Framework is the foundation of everything we do at Empowering Connection. It is our practice model and guiding philosophy, ensuring every support we provide contributes to meaningful, lasting outcomes.
“Connect” means building strong, trusting relationships — between participants and their teams, families and communities, and within the broader systems they interact with. We prioritise human connection as the cornerstone of wellbeing.
“Thrive” represents what comes next — growing in confidence, autonomy, and purpose. Whether it’s developing life skills, accessing community, navigating mental health, or achieving independence, our supports are designed to enable participants to move from surviving to thriving.
The Connect + Thrive Framework ensures our services are responsive, empowering, and outcome-focused. It’s more than a tagline — it’s the blueprint that shapes every plan, every session, and every step forward.