Thrive Group is committed to providing a transparent and inclusive organisation. We take feedback, both good and bad, seriously and believe the only way we can become a better service is by responding to feedback and improving services.

You can complete the below form to provide feedback or alternatively contact feedback@empoweringconnection.com.au, speak to your Support Worker, Key Worker, or the Chief Operations Officer via COO@empoweringconnection.com.au.

More information on how we handle feedback can be found in our complaints policy. For information on the process of providing and responding to complaints you can view our complaints handling process guidelines.

This policy and process are also available in easy read here