Feedback and Complaints – Empowering Connection

Feedback and complaints

we want to hear from you

We're committed to being a transparent and inclusive organisation. We take all feedback seriously, good and bad, because responding to feedback is how we keep improving our services.

Email feedback → Call 1800 716 824

How to give feedback

Ways to share your feedback

You can give feedback in whatever way works best for you. You can also ask someone you trust, like a family member, friend or advocate, to help you or speak for you.

Email us

Send your feedback or complaint to our team.

feedback@empoweringconnection.com.au

Talk to someone you know

Speak to your support worker, key worker or care partner.

Contact our leadership

Contact our Chief Operations Officer directly.

COO@empoweringconnection.com.au

Call us

Talk to our team on 1800 716 824.

1800 716 824

What happens next

How we handle your feedback

You won't be treated differently for making a complaint, and your information is kept confidential.

We listen

We acknowledge your feedback or complaint and make sure we understand it.

We look into it

We work through it fairly and keep you updated along the way.

We respond

We let you know what we found and what we'll do about it.

We improve

We use what we learn to make our services better.

Not happy with the outcome?

You can also contact

You always have the right to raise a concern with an independent body.

NDIS Quality and Safeguards Commission

If you're an NDIS participant and you're not happy with how we've handled your complaint, you can contact the NDIS Commission on 1800 035 544.

ndiscommission.gov.au

Aged Care Quality and Safety Commission

If you receive aged care services, you can contact the Aged Care Quality and Safety Commission on 1800 951 822.

agedcarequality.gov.au

Independent advocacy

An advocate can support you to raise a concern or make a complaint. Ask us and we'll help you find one.

Our complaints policy and process

Read our complaints management policy, complaints handling process and the Easy Read guide in our Governance and policy hub.

View policies →

Give feedback

Use the form below to share a compliment, suggestion or complaint.

Feedback form coming soon

Prefer to talk? Call 1800 716 824 or email enquiries@empoweringconnection.com.au

We’re here to help

Want to talk it through? Our team is happy to help.

Call 1800 716 824

enquiries@empoweringconnection.com.au

Care and support from a local team across the Fleurieu Peninsula.

1800 716 824

enquiries@empoweringconnection.com.au

Head Office
96 Victoria Street, Victor Harbor, SA, 5211

Cafe and outreach
U6, 68–78 Victoria Street, Victor Harbor, SA, 5211

Services

Supported Independent Living

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Make a referral

Aged Care · Support at Home

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Empowering Connection acknowledges the Traditional Owners and Custodians of the lands on which we live and work, and their connection to land, sea and community. We pay our respects to Elders past and present.

Privacy

Feedback and complaints

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