● NDIS · High intensity supports and community nursing

Complex Care and Nursing

skilled care with dignity

Skilled support for complex health and personal care needs, from trained support workers and our nursing team, at home and in the community.

Make a referral → Call 1800 716 824

What is it?

What is

complex care?

Complex care is support for health and personal care needs that need extra training, like bowel care, feeding tubes, diabetes management or seizure support. The NDIS calls these High Intensity Daily Personal Activities (HIDPA). Our team is led by a Registered Nurse and trained in these supports.

We work with your doctors, allied health team and behaviour support practitioners to write a care plan that puts you first. Complex care and community nursing are available across Victor Harbor, Port Elliot, Middleton, Mount Compass and Strathalbyn.

This may suit you if you:

✓ Have complex health or personal care needs

✓ Need support from workers with specific clinical training

✓ Are coming home from hospital and need extra support

✓ Want skilled care that still feels personal

What we do

How we

support you

Our trained team can support you with a range of high intensity and clinical supports, guided by your care plan.

Complex bowel care

Managing bowel programs and interventions safely and consistently, with comfort, hygiene and dignity.

Subcutaneous injections

Giving prescribed injections under the skin as part of your clinical care plan, while monitoring your wellbeing.

Mealtime management and dysphagia

Safe eating and drinking support, including swallowing difficulties, reducing risk and promoting independence.

Tracheostomy care

Cleaning, suctioning and monitoring your tracheostomy to keep your airway safe.

Wound and pressure care

Treating and managing wounds and pressure areas to promote healing and prevent complications.

Epilepsy and seizure response

Recognising, monitoring and responding to seizures, with timely, trained support during and after.

Ventilation support

Supporting people who need help with breathing through ventilators, including monitoring and emergency response.

Diabetes management

Monitoring blood glucose, giving insulin and supporting dietary needs to help prevent complications.

Community nursing

Clinical nursing care at home or in the community, working alongside your support team.

Who will

support you?

Your support workers have the training and competency needed for each high intensity support, and are backed by our clinical leadership.

Care plans are developed with your health and allied health practitioners, and reviewed as your needs change.

The EC Way

How we do it:

the EC Way

The EC Way is how we show up, every day. Small actions, every interaction. Here's what it looks like in complex care and nursing.

Choice and Control

People lead their own lives.

You and your family are part of every decision about your care plan.

Kindness

Care should feel human.

We deliver clinical care gently, with patience and warmth.

Inclusion

Everyone belongs.

Complex needs never stop you taking part in life.

Respect

Dignity is never optional.

Clinical care is delivered with dignity, privacy and consent.

Excellence

Good enough isn't the EC Way.

Trained, competent workers and clear care plans, every time.

How is this

support funded?

High intensity supports and community nursing are funded through your NDIS plan. These are the support categories you can use.

Core Supports

Assistance with Daily Life

Funds personal care and daily activities, including high intensity supports from workers with advanced training.

Core or Capacity Building

Disability-related health supports

Support for health needs related to your disability, such as dysphagia, bowel care, epilepsy or wound care.

Core Supports

Community nursing care

Nursing care delivered at home or in the community for your disability-related health needs.

However your plan is managed, we can support you

NDIA-managed

We claim directly from the NDIS for you.

Plan-managed

We send our invoices to your plan manager.

Self-managed

We invoice you, and you claim from the NDIS.

Not sure what's in your plan?

We'll help you work it out before you commit to anything. No cost, no pressure.

Call 1800 716 824

Where we work

Where we

provide this support

Victor Harbor

Available

Port Elliot and Middleton

Available

Mount Compass

Available

Strathalbyn

Available

Adelaide Hills

Talk to us

Wider Fleurieu

Talk to us

Not on the list? Get in touch and we'll let you know if and how we can support you.

How to get started

Call us on 1800 716 824, email us, or make a referral online.

We'll have a chat about your goals, what you'd like support with and how often.

We'll check your NDIS plan has funding for high intensity or nursing supports, and help you work it out if you're not sure.

We'll match you with the right people from our team and agree a time to meet.

There's no cost and no obligation to have a chat.

Make a referral → Call 1800 716 824

FAQs

Common

questions

What does high intensity mean?

The NDIS calls some supports high intensity because the worker needs specific training to do them safely. Examples are complex bowel care, enteral feeding, tracheostomy care, ventilation, subcutaneous injections and seizure management.

Who will provide my care?

Support workers trained and assessed in your specific supports, guided by our Lead Registered Nurse and your care plan.

Do you provide community nursing?

Yes. Our nurses can provide nursing care at home and in the community, depending on your needs and your NDIS plan.

How is complex care funded?

Usually through Assistance with Daily Life in your Core Supports, at the high intensity rate. Some disability-related health supports may also be funded. We'll help you check your plan.

Make a referral

Ready to

get started?

Talk to us about what you need and we'll walk you through what's possible. There's no obligation and no cost to have a chat.

Get in touch

Fill in the form, call us on 1800 716 824 or email our team. You can refer yourself, or be referred by family, a support coordinator or a health professional.

Have a chat

We'll get to know you, your goals and the support you'd like, at a time and place that suits you.

Check your funding

We'll look at your NDIS plan with you, so you know what's covered before you commit to anything.

Meet your team

We'll match you with support workers who fit your needs and interests, and agree a time to start.

Make a referral or enquiry

Tell us a little about yourself or the person you're referring, and a member of our team will be in touch.

Prefer to talk? Call 1800 716 824 or email enquiries@empoweringconnection.com.au

Get in touch

Not finding what

you're looking for?

Our team is happy to help. Get in touch about complex care and nursing, your funding, or anything else.

Call us

Speak to our friendly team

1800 716 824

Email us

We'll get back to you as soon as we can

enquiries@empoweringconnection.com.au

Make a referral

For yourself or someone you support

Start a referral →

Send us a message

Tell us a little about what you're looking for and we'll be in touch.

Disability support from a local team across the Fleurieu Peninsula.

1800 716 824

enquiries@empoweringconnection.com.au

Shop 6, 68–78 Victoria Street, Victor Harbor SA 5211

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