Policy Centre

Policy centre

transparent and accountable

Our policies explain how we keep people safe, protect your rights and deliver quality support. Read a plain-English summary of each one, or download the full document.

Feedback and complaints →

Policies

Our

policies

Participant rights

Your rights when you receive support from us, and how we uphold them every day.

Read summary →

Privacy and confidentiality

How we collect, use, store and protect your personal information.

Read summary →

Conflict of interest

How we identify, disclose and manage conflicts of interest, so your choice and control always come first.

Read summary →

Emergency and disaster management

How we plan for and respond to emergencies and disasters, and keep your supports going.

Read summary →

Duty of care and dignity of risk

How we balance keeping you safe with your right to make your own choices and take risks.

Read summary →

Incident management

How we prevent, respond to, record and report incidents, including reportable incidents.

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Feedback and complaints

How to give feedback or make a complaint, and what happens next.

Staff, partners and contractors

Working with us?

Staff, service delivery partners and contractors can log in to Centro ASSIST to access our full policy and procedure library, or to make an incident report.

empoweringconnection.centroassist.com.au

Participants and families: to report an incident or concern, call us on 1800 716 824 or contact the NDIS Commission on 1800 035 544.

Need a policy in a different format?

We can provide our policies in Easy Read or other accessible formats. Just ask our team.

Get in touch

Not finding what

you're looking for?

Have a question about our policies? Our team is happy to help.

Call us

Speak to our friendly team

1800 716 824

Email us

We'll get back to you as soon as we can

enquiries@empoweringconnection.com.au

Make a referral

For yourself or someone you support

Start a referral →

Send us a message

Tell us a little about what you're looking for and we'll be in touch.

Disability support from a local team across the Fleurieu Peninsula.

1800 716 824

enquiries@empoweringconnection.com.au

Shop 6, 68–78 Victoria Street, Victor Harbor SA 5211

Services

Supported Independent Living

About us

Governance and management

Policies

Privacy and confidentiality

Incident management

Feedback and complaints

Staff login (Centro ASSIST)

Empowering Connection acknowledges the Traditional Owners and Custodians of the lands on which we live and work, and their connection to land, sea and community. We pay our respects to Elders past and present.

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Policy centre

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About us

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Our

Participant rights

Privacy and confidentiality

Conflict of interest

Emergency and disaster management

Duty of care and dignity of risk

Incident management

Feedback and complaints

Working with us?

Not finding what

Call us

Email us

Make a referral

Send us a message