Policy centre

Emergency and disaster management

policy summary

Emergencies like bushfires, severe weather, floods or pandemics can affect anyone. This policy explains how we plan ahead so people stay safe and supports continue.

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Summary

What this policy

means for you

Planning ahead

We assess risks and keep emergency and disaster plans that cover how we prepare, respond, and keep supports running. We review them regularly and involve participants and their support networks.

Continuity of your supports

Alternative support arrangements are recorded in our plans and in your service agreement, so you know what will happen if there's an emergency.

Your support plan

Your support plan includes emergency information: how we'll keep you safe, respond to medical emergencies, escalate urgent health concerns and keep your supports going.

Trained workers

Our workers are trained in our emergency plans, your support plan, how to respond to different emergencies and how to escalate incidents.

Emergency equipment

Emergency tools and facilities, like first aid kits, evacuation maps and fire extinguishers, are listed in our plan and kept accessible.

Who and what it applies to

Planning for and responding to emergencies and disasters, for all employees and key management personnel.

Last updated: 28 July 2026

Standards and legislation

✓ NDIS Practice Standards 2.9.1 to 2.9.9: Emergency and disaster management

✓ NDIS Practice Standards 2.7.7, 2.7.8, 3.2.10, 3.3.5 and 4.1.5

✓ NDIS (Provider Registration and Practice Standards) Rules 2018 (Cth)

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1800 716 824

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Emergency and disaster management

What this policy

Planning ahead

Continuity of your supports

Your support plan

Trained workers

Emergency equipment

Who and what it applies to

Standards and legislation

Not finding what

Call us

Email us

Make a referral

Send us a message