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Registered NDIS Provider ยท Proudly local to the Fleurieu Peninsula

NDIS services

About us

About us

A registered NDIS provider founded on lived and family experience of disability. One community, for all.

About us  โ†’

How Empowering Connection began.

Our mission  โ†’

Our purpose and the impact we want to have.

Our team  โ†’

Meet the people behind the EC Way.

The EC Way  โ†’

Our values, and how we show up.

Governance  โ†’

Good practice governance, compliance and accountability.

Employment

Employment

Join a local team that cares. Above award pay, flexible hours and real training.

Join us  โ†’

Why you'll love working with us.

Staff training  โ†’

Training that grows with you.

Jobs portal  โ†’

Coming soon. In the meantime, get in touch to register your interest.

Support at Home

Support at Home

Aged care services to help you stay independent in the home you love.

About Support at Home  โ€บ

New to Support at Home?

Start by calling My Aged Care on 1800 200 422. We can help you make the call.

Make an enquiry โ†’

or call us on 1800 716 824

DO Groups

โ† All NDIS services

โ—  NDIS ยท Implementing behaviour support plans

Implementing Restrictive Practices

safe, accountable support

Trained support workers who safely follow your behaviour support plan, including any authorised restrictive practices, while working with you to reduce and remove them over time.

What is it?

What does

this mean?

Some people have a behaviour support plan that includes a restrictive practice, written by a specialist behaviour support practitioner. As an implementing provider, we put that plan into practice day to day. We don't write behaviour support plans ourselves.

This is regulated by the NDIS Quality and Safeguards Commission under Module 2A of the NDIS Practice Standards. Restrictive practices are only used when they're authorised and in your plan, and the goal is always to reduce and eliminate them.

This may suit you if you:

โœ“  Have a behaviour support plan that includes a restrictive practice

โœ“  Need a provider who can safely implement your plan

โœ“  Want support focused on reducing restrictive practices

โœ“  Need consistent workers who understand your plan

Practitioner taking notes during a support planning session

What we do

How we

support you

We follow your plan carefully, report as required and focus on your quality of life.

Following your plan

Support workers implement your behaviour support plan exactly as written.

Trained workers

Workers are trained in your plan, positive behaviour support and safe practice.

Authorisation and reporting

We only use authorised practices and report to the NDIS Commission as required.

Working with your practitioner

We share information with your behaviour support practitioner to review and improve your plan.

Reducing restrictions

We focus on the strategies in your plan that reduce the need for restrictive practices.

Your quality of life

Your rights, dignity and quality of life come first in everything we do.

Who will

support you?

You'll be supported by a consistent team who are trained in your behaviour support plan and understand what works for you.

We review incidents and data with your behaviour support practitioner, so your plan keeps improving.

The EC Way

How we do it:

the EC Way

The EC Way is how we show up, every day. Small actions, every interaction. Here's what it looks like in implementing restrictive practices.

Choice and Control

People lead their own lives.

Your plan is built around you, and you have a say in how it's implemented.

Kindness

Care should feel human.

Calm, patient and respectful support, especially in difficult moments.

Inclusion

Everyone belongs.

We focus on helping you take part in everyday life.

Respect

Dignity is never optional.

Your rights and dignity are protected at all times.

Excellence

Good enough isn't the EC Way.

Careful practice, accurate reporting and continuous improvement.

Read more about the EC Way โ†’

Funding

How is this

support funded?

Implementing your behaviour support plan is part of your everyday supports.

Core Supports

Your everyday supports

Implementation happens as part of your Core Supports, such as Supported Independent Living or Assistance with Daily Life.

Capacity Building Supports

Improved Relationships

Your behaviour support plan itself is written by a specialist behaviour support practitioner, funded separately.

Good to know

Authorisation

Restrictive practices must be authorised under South Australian law before they're used.

However your plan is managed, we can support you

NDIA-managed

We claim directly from the NDIS for you.

Plan-managed

We send our invoices to your plan manager.

Self-managed

We invoice you, and you claim from the NDIS.

Not sure what's in your plan?

We'll help you work it out before you commit to anything. No cost, no pressure.

Call 1800 716 824

Where we work

Where we

provide this support

Victor Harbor

Available

Port Elliot and Middleton

Available

Mount Compass

Available

Strathalbyn

Talk to us

Adelaide Hills

Talk to us

Wider Fleurieu

Talk to us

Not on the list? Get in touch and we'll let you know if and how we can support you.

How to get started

1

Call us on 1800 716 824, email us, or make a referral online.

2

We'll have a chat about your goals, what you'd like support with and how often.

3

We'll check your NDIS plan has funding for your supports, and help you work it out if you're not sure.

4

We'll match you with the right people from our team and agree a time to meet.

There's no cost and no obligation to have a chat.

FAQs

Common

questions

Do you write behaviour support plans?

No. Plans are written by a specialist behaviour support practitioner. We implement the plan as your support provider.

What is a restrictive practice?

Any practice or intervention that restricts a person's rights or freedom of movement, such as seclusion, or chemical, mechanical, physical or environmental restraint. The NDIS regulates how these can be used.

Who do you report to?

We report the use of regulated restrictive practices to the NDIS Quality and Safeguards Commission as required.

What's the goal?

To reduce and eliminate restrictive practices over time, while keeping you and others safe.

Make a referral

Ready to

get started?

Talk to us about what you need and we'll walk you through what's possible. There's no obligation and no cost to have a chat.

1

Get in touch

Fill in the form, call us on 1800 716 824 or email our team. You can refer yourself, or be referred by family, a support coordinator or a health professional.

2

Have a chat

We'll get to know you, your goals and the support you'd like, at a time and place that suits you.

3

Check your funding

We'll look at your NDIS plan with you, so you know what's covered before you commit to anything.

4

Meet your team

We'll match you with support workers who fit your needs and interests, and agree a time to start.

Make a referral or enquiry

Tell us a little about yourself or the person you're referring, and a member of our team will be in touch.

Prefer to talk? Call 1800 716 824 or email enquiries@empoweringconnection.com.au

Get in touch

Not finding what

you're looking for?

Our team is happy to help. Get in touch about implementing restrictive practices, your funding, or anything else.

Call us

Speak to our friendly team

1800 716 824

Email us

We'll get back to you as soon as we can

enquiries@empoweringconnection.com.au

Make a referral

For yourself or someone you support

Start a referral โ†’

Send us a message

Tell us a little about what you're looking for and we'll be in touch.

Empowering Connection acknowledges the Traditional Owners and Custodians of the lands on which we live and work, and their connection to land, sea and community. We pay our respects to Elders past and present.

ยฉ 2026 Empowering Connection ยท Registered NDIS provider ยท Part of Thrive Group Australia Pty Ltd ยท ABN 51 653 556 622